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Engage your customers

Do you want to attract new customers? Understand how they think? Retain them? Engage them? Depending on your needs and budget, we offer courses, bespoke research projects, training and consultancy.

Postgraduate Courses

Read our full list of professional and postgraduate courses.

Bespoke courses, research and consultancy

Would your sales or marketing people benefit from a qualification in marketing, sales or relationship management to help improve their customer engagement? Let us work with you to develop a bespoke course, allowing your people to develop the skills they need and perhaps receive an executive qualification. Is there something about your marketing or customer that you would like to research? Let us conduct a bespoke research project for you to help you gain objective insights and develop practical solutions. Maybe you would like some expert advice? Our experts in the Business School also offer consultancy to help you make the best decisions for your business.

Unique areas of specialism

We have unique practical expertise in areas including satisfaction within membership organisations (Dr Helen Watts), customer-to-customer interaction (Dr Richard Nicholls), and the ageing consumer (Dr Richard Nicholls). We have a research group dedicated to Complex Customer Interaction research.