National Student Survey

NSS 2021

What Worcester students said and how the University is making use of student feedback

Graduating students have rated the University of Worcester very highly in the latest National Student Survey (NSS).

A total of 77.2% of Worcester final year students said they were satisfied overall, above the national average of 74.8%.

The University of Worcester scored well above the national average in most areas of the survey, which looks at satisfaction with teaching, learning opportunities, academic support, assessment and feedback, learning resources, student voice. The University is ranked 16th out of 149 institutions for Learning Resources, and 19th out of 149 for satisfaction with the Students' Union.  Scores for Student Voice, Learning Community and satisfaction with the SU are above the top quartile average.

According to feedback from the National Student Survey 2021:

Worcester students continue to comment on the positive aspects of their experience. These include:

  • the excellent quality of teaching and support provided by staff
  • the strong application of theory to practice
  • the knowledge of and passion for their subject displayed by staff
  • the support received for blended and online learning at the University

As part of the ongoing improvements and reflection on student comments throughout the last year, we have made the following changes:

  • To facilitate better access to support for health and well-being support, we have:

    • Implemented a new mental health and triage system which offers open access appointments throughout every working day
    • Launched the CallMy app that students can use in the event of an emergency on campus to summon help and TalkWorc - our 24/7 text support service with Shout
    • Created a new Welcome week app with specific mental health resources and links to services
    • Redesigned Welcome Week to be inclusive of students who commute and with a specific focus on making friends

    In relation to improving communication, we have:

    • Reviewed the arrangements for Student Staff Liaison Committees to make sure student matters are given priority and to close the feedback loop
    • Invested in new student survey software (2021/22) which will make communicating results and closing the feedback loop on module evaluation more timely and accessible
    • Starting conversations at University, School and Course levels about student expectations on the best means of communicating with students and sharing good practice

    To facilitate better access to support for financial assistance, study skills and careers guidance, we have:

    • Created an Access to Technology fund to enable students to purchase IT equipment, and moved the Access to Learning Fund Hardship applications online so that students can apply and submit evidence conveniently at any time
    • Established the Library Services Study Skills Hub
    • Improved accessibility to both careers appointments and workshops by offering them face to face and online, and by offering early evening appointments to accommodate working students

    In relation to assessment and feedback, we have taken a number of steps:

    • Reviewed the grade descriptors and grade criteria across every course in the University to improve clarity and consistency
    • Developed guidance for course teams on provision of feedback related to drafts and in relation to consistency on summative assignments
    • Provided staff development on the use of Turnitin and Blackboard for electronic assessment and feedback

As a result of feedback students provided to us last year about learning and teaching during the various lockdowns we implemented the following:

    • Provided home/remote access to course specific software and medium to long-term laptop loans to students
    • Significant investment in a range of learning technologies and upgrading of Blackboard to enable effective remote learning
    • Invested hugely in training for staff on best practice in use of learning technologies for remote learning