University of Worcester Appenticeships

University of Worcester Appenticeships

What is an apprenticeship?

An apprenticeship is an excellent way of gaining qualifications and workplace experience. As an employee, you can earn as you learn and you gain practical skills from the workplace.

Rachael:

"Throughout my time working in Facilities as an apprentice, I really enjoyed the experience and met so many kind, supportive colleagues along the way. Studying my NVQ level 3 Diploma in Business Administration really helped me to develop my skills within customer service and administration, and I found that it was easy to complete the apprenticeship work whilst providing office support for the various departments I worked in.

From switching departments every 6 months, I have been able to experience a range of roles that have been based in Conferencing, Accommodation and Campus Services. My favourite department to work in was Accommodation as I really enjoyed being the first point of contact for any students that were enquiring, and this has led me to successfully achieve a permanent position at the University that is student focused.

Working in Facilities has led me develop a range of skills that I feel has helped toward the progression in my career. I would recommend this fantastic opportunity to anybody who is looking for a new challenge or change in profession." 

Who are they for?

Apprenticeships are open to all age groups above 16 years old - whether you are just leaving school, have been working for years or are seeking to start a new career. You need to be living in England and not taking part in full-time education.

How do I apply?

Any apprenticeships will be advertised on our staff vacancies section.

 Christopher:

"I started at the University of Worcester in my apprentice role in November 2012 within the Facilities Department. During my time in this position I learnt a plethora of new skills and developed other areas of competences which have enhanced my CV.

I began in the Conferencing Department, which is a small but dedicated team and I very much enjoyed my 6 month period with the staff. I enhanced my communication and customer service skills through building a sound relationship with new and existing customers and clients that came to use the Universities facilities. I swiftly developed a good knowledge of both the St Johns Campus and the City Centre Campus as I regularly met with clients to ensure that every need was met for their room / conference booking.

I spent 6 months in the Campus Services division. A large, diverse area of the University; this was a great opportunity to meet a broad variety of people with differing skill sets and knowledge bases. Again, another great chance to explore the University estate and carry out various tasks such as using the online procurement software for raising, editing and accepting purchase and invoice orders and attending regular team meetings whereby you can receive and discuss the latest goings on within the estate.

I spent the rest of my time as an apprentice within the Estates Department before applying and successfully accepting the position of Software Coordinator & Space Planner. I was very happy to secure a position within Facilities as I had very much enjoyed my learnt experiences with all of the departmental staff. I feel the apprentice scheme helped me gain the experience and knowledge which allowed me to be successful in applying for this role." 

Does it cost anything to become an apprentice?

While you are on an apprenticeship, we pay you a salary and support you whilst you undertake your training. Most of the training is ‘on the job’ within the workplace however parts may be provided by a local college or by a specialist learning provider.

Do I get paid?

Yes, all employed apprentices will get a wage. The salary for the apprenticeship will be shown on the job description.

Becky:

 "Whilst working at the University as an Apprentice within the Facilities department, I have gained valuable professional & personal experience and skills within Administration and Reception Services, as well as earning a Level 2 NVQ Diploma in Business and Administration over a 2 year course.

Rather than attending College during the week, I was able to complete all NVQ work online and meet with my College assessor regularly whilst working around office commitments and meetings.

Throughout my apprenticeship, I have had the opportunity to work within various branches of the Facilities department which has helped me to develop key skills in the work place, most importantly; customer service, leadership, planning and organisational skills.

I feel that each section of the department has offered new challenges; whether that’s balancing a budget spreadsheet, offering a solution to students with a problem in halls of residence, organising a conferencing event or creating and overseeing the schedule of programmed maintenance works during the summer.

Alongside these experiences I have also had the opportunity to partake in relevant training workshops and courses to further develop and enhance my work within the roles I have taken up with the assorted teams across the department.

As well as building upon my knowledge of the Facilities department, I have had the opportunity, whilst sharing duties on the Main Reception desk, to constantly update my knowledge of other institutes and departments across the University in general, leading to a vast understanding of University processes that have aided me whilst carrying out day-to-day tasks in the office and assisting internal and external customers of the University with their queries.

This is truly a fantastic opportunity and the experiences I have gained have allowed me to deduce the type of career I wish to pursue and have enabled me to feel confident in my abilities to achieve my ultimate goals."    

Do I get holidays?

You will be receive 21 days’ paid holiday per year as well as public holidays and 3 days when the university is closed.

How long does it take?

The length of an apprenticeship varies depending on your current skills and the qualification that you take as part of the apprenticeship. At the university the apprenticeships we have offered so far have been for up to two years.

Further information can be found at the National Apprenticeship Scheme website: http://www.apprenticeships.org.uk/Be-An-Apprentice.aspx