Useful Contacts

Useful Contacts

 


Support at the University of Worcester


Listed below are a few of the support services available at the University. Click on the links to find out more about the individual teams, plus go to SERVICES FOR STUDENTS webpage for information on the other services and support available.

Firstpoint
The first point of contact for all student enquiries whether they be about accommodation, fees and finance, registration, ID cards, disability support, study abroad, module choice… in fact anything concerning student life at Worcester. Firstpoint are situated in the Peirson Building, St Johns Campus.
Open: Monday-Friday 8.30am - 5.30pm
Tel:  01905 542551 
Email: firstpoint@worc.ac.uk

Careers & Employability Service
The Careers Team support students and graduates with the planning and management of their careers and development of employability skills.

Counselling & Mental Health Service
The Counselling and Mental Health (C&MH) team consists of two parts, Student Counselling and Student Mental Health Advice. Both are staffed by professionally trained practitioners who are experienced in helping and supporting people from many backgrounds and cultures, and with a wide range of personal and life issues.

Disability & Dyslexia Service
DDS is usually the first port of call for enquiries relating to disability support at the University of Worcester. They offer support, advice and guidance to students who have a disability, medical condition or Specific Learning Difficulty (SpLD).

Money Advice Service
Contact the University's Money Advisers for advice on Student Loans & Grants, University's Hardship Fund, Welfare Benefits, Debt Management, Budgeting etc.. One to one appointments available via Firstpoint.  

Student Support and Wellbeing Team
The Student Support Advisers will support students through the transition into student life to make it as effortless as possible. They can help with various issues associated with communal living, settling into a new environment, relationships, conflicts and periods of unhappiness or difficulties.

The Student Ambassador Scheme
Student Ambassadors are role models, trained by the University's Communications team to support a variety of on and off campus activities. These include taster days, open days and campus tours. Many students also work in administrative roles across campus. Sometimes skills are matched with quite specialised jobs (for example, our top journalism students can work alongside the University's Press Officer). 

Worcester Students’ Union
Advice is available on academic, housing, health, personal problems, etc.
Monday to Friday 9.00am to 5.00pm 
Tel:  01905 543210
Email: studentsunion@worc.ac.uk

  


Funding Your Studies


Gov.uk
Government website covering all aspects of higher education including finance.
www.gov.uk

Student Finance England
Provides services and information concerning financial support for students in Higher Education (in England), including eligibility and application.
www.gov.uk/student-finance 

NHS Student Bursaries
Provides information on bursaries given to students on pre-registration Health Professional and Social Work training courses. Includes a bursary calculator, frequently updated news bulletins, and downloadable application forms.
www.nhsbsa.nhs.uk

Turn2us
Website includes a Grants Search database containing information on over 3,000 charitable funds offering welfare and educational grants, as well as other support and services.
www.turn2us.org.uk

 


Free and Impartial Money Advice


StepChange
Free help and advice with debt management.
Tel:  0800 138 1111
www.stepchange.org

The Money Advice Service
Provides free unbiased advice, information, and interactive money planners to help people manage their money. The service also includes money tips for students.
Tel:  0300 500 5000
www.moneyadviceservice.org.uk

National Debtline
Free advice for people with debt problems in England, Scotland and Wales. 
Tel: 0808 808 4000 
www.nationaldebtline.org

My Money Steps
Free online debt advice service run by National Debtline.
Tel:  0808 808 4000
www.mymoneysteps.org

 


Student Life


Brightside Trust
Offers interactive games and resources about higher education, careers, and money for all young people.  The website includes a student calculator, which is designed to help students plan a realistic budget whilst at university.
www.thebrightsidetrust.org

The Student Room
An interactive website for Students, offering advice on applying to university, jobs, relationships and health etc.
www.thestudentroom.co.uk

Save The Student
The student money website for everything student finance. Get the latest student discounts, student jobs, make money ideas and more.
www.savethestudent.org

 


Health and Wellbeing


Mind
Provides advice and support to empower anyone experiencing a mental health problem.
www.mind.org.uk

Samaritans
Available 24 hours a day to provide emotional support for people who are struggling to cope, including those who have had thoughts of suicide.
www.samaritans.org.uk

GamCare
Information, advice, support and free counselling for the prevention and treatment of problem gambling.
www.gamcare.org.uk

GambleAware
For help, support and advice about problem gambling.
www.gambleaware.co.uk

Shelter
Advice and support on housing issues and homelessness.
England.shelter.org.uk 

 


Jobs and Benefits


Job Centre Plus
For welfare benefit claims as well as help finding work.
Haswell House, Sansome Street, Worcester, WR1 1UZ
Tel:  0345 604 3719
www.gov.uk/contact-jobcentre-plus

Milkround Online
Offers practical advice and information on financial aspects of student life.  The UK's most widely used student and graduate job website.
www.milkround.com

HM Revenue & Customs
Information on Tax, including Child Benefit and Tax Credit eligibility & application.
www.hmrc.gov.uk

 


Lone Parents


Gingerbread
Free advice and practical support for single parents.
Tel:  0808 802 0925
www.gingerbread.org.uk

Child Maintenance Options
A free service that provides impartial information and support to help separated parents make decisions about their child maintenance arrangements.
www.cmoptions.org

 


General Finance and Consumer Rights


Money Saving Expert
Journalistic website created by Martin Lewis which provides free guides, tips, tools and techniques on how to save money. Money Saving Expert have also put a book together entitled "Mental Health and Debt". To view the latest version, click link to left of this page.
www.moneysavingexpert.com

The Financial Conduct Authority
Offers advice on all aspects of consumer rights and issues.
www.fca.org.uk

TaxAid
Free advice on tax to those on low incomes.
Tel:  0345 120 3779
www.taxaid.org.uk

 


Local Services


Worcester Citizens Advice Bureau & Worcester Housing and Benefits Advice Centre
(WHABAC)
Information and advice on a wide range of issues including; debts, benefits, employment, housing, money managment, immigration, and more.  (Monday, Tuesday, Wednesday & Friday 9.30am to 4.00pm, Thursday 1.00pm to 4.00pm)The Hopmarket, The Foregate, Worcester, WR1 1DL
Tel:  0344 4111 303
Email: bureau@worcestercab.cabnet.org.uk
www.cabwhabac.org.uk/

SmartMove Scheme
The scheme provides advice and assistance to single people, or couples without children or not pregnant, who are homeless, threatened with homelessness, or vulnerably housed. They also offer a floating housing support service to help vulnerable or disadvantaged people in the community to live independently (Office hours: Monday-Friday 9am - 5pm)
Old Glove Factory, 13A Lowesmoor, Worcester, WR1 2RS
Tel: 01905 721897
www.cabwhabac.org.uk 

Worcester Hub (Worcester City Council)
Local council contact point for information on a variety of issues including: Council tax, Housing Benefit, Council Tax Benefit & housing.
Tel:  01905 722233
E-mail: customerservicecentre@worcester.gov.uk
www.worcester.gov.uk