Credit Control

Credit Control

Credit Control

Credit Control is responsible for the maintenance and reconciliation of customer accounts, keeping a clear and accurate record of the account to ensure that sums due for collection are a true reflection of the account and allow effective hastening and collection of debts.

Credit Control will also ensure all debts due for collection are received on a timely and accurate basis. Debtors are contacted (either by telephone, email or letter) on an individual basis regarding non-payment/queries on unpaid debts on a timely basis. Any debts not recovered by the University's own collection procedures will be referred to agreed external agencies for recovery.

The Credit Control team also raises invoices and credit notes for the University and its subsidiaries. Staff liaise with external organisations such as the Local Education Authorities and the Student Loans Company to ensure that the ledger is correctly and accurately maintained. All tuition, accommodation and commercial income invoices are raised by the team. 

Credit Control can be contacted via email creditcontrol@worc.ac.uk