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Service Level Agreement: Partner Organisations
Indirectly funded provision
Service Level Agreement for Library and Resource Provision for Partnership Awards
delivered by the University of Worcester and Partner Organisations.
This agreement is set within the context of the University of Worcester’s strategic aim to be
an inclusive, open and accessible University. The standards relate to indirectly funded
provision, including delivery at colleges, in non-FE organisations and overseas. Resource
provision should be appropriate and sufficient for the course being delivered.
This agreement operates for courses approved or reviewed from September 2016. Courses
approved before this date should work towards fulfilling these standards.
Services and resources provided by the Partner Organisation
1.1 It is expected that students on indirectly funded courses should have an experience
which is as comparable as possible with University based students.
1.2 Partner organisations must provide sufficient funding to enable the purchase of
copies of items on reading lists. This may be in print or electronic format. Where print only is
available, multiple copies of items should be provided to meet demand, depending on group
1.3 Key journals should be provided for collaborative courses, preferably in electronic
1.4 Where possible, partner organisations should provide access to an inter library
request service for material not held locally. Information on conditions for the use of this
service (e.g. charges) must be available. Where an organisation is unable to provide this
service, advice on how to access material not held locally should be provided.
1.5 Where a physical library is available, opening hours must reasonably meet the needs
of HE students.
1.6 Students must be provided with access to ICT facilities including computers,
appropriate software, printing facilities and access to the Internet via fixed and/or wireless
1.7 Students must be provided with access to course materials and activities via a VLE:
either the Partner Organisations or the University’s Blackboard system. The principles
included in University’s Baseline Standards must be followed. Materials which are made
available via the VLE must conform to copyright and licencing regulations.
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1.8 It is expected that students should have access to photocopying facilities. Information
on charges for photocopying and printing services should be provided. Where possible,
Partner Organisations must have an appropriate Copyright Licensing Agency (CLA) licence.
1.9 Partner Organisations should provide support for students from appropriate
professional librarians. Support must be provided in accessing and using resources provided
by the partner. Inductions and tutorials, e.g. in referencing, should be available to students.
In addition, advice should be available from ICT technicians.
1.10 The details of a designated link person at the Partner Organisation must be provided
for University of Worcester Library Services. Inductions and tutorials must include
information about the services and support provided by University of Worcester Library
1.11 The University’s student portal, and subscribed eresources, must be accessible
where students attend a site for teaching purposes.
1.12 Partner Organisations are responsible for gathering student feedback on library
provision and liaising with University of Worcester Library Services, where appropriate, to
1.13 Non FE Partner Organisations
It is recognised that some Partner Organisations based outside the FE community may not
have the same infrastructure in terms of physical libraries or professional library support. In
addition, they may not be able to benefit from preferential subscription rates for eresources.
In these cases a statement should be provided about how the partner will provide access to
the resources needed to support the course. In all cases, students must have access to
resources and services at a level which is as equitable as possible with students following
courses based at the University.
1.14 Overseas Partner Organisations
It is recognised that some Partner Organisations based overseas may not have the same
infrastructure in terms of physical libraries or professional library support. In addition, they
may not be able to benefit from the same preferential subscription rates for eresources as for
UK HE and FE organisations. In these cases a statement should be provided about how the
partner will provide access to the resources needed to support the course. In all cases,
students should have access to resources and services at a level which is as equitable as
possible with students following courses based at the University.
Some licence agreements for electronic resources exclude students based overseas. In
addition, the digitisation service cannot be offered to students based overseas due to licence
restrictions. The postal loan service is available to UK based students only.
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2. Services and resources provided by the University of Worcester
2.1 Library Services aims to support students on collaborative courses by providing
access to resources, support and services. Access to the University’s resources and
services is additional and complementary to those available at the partner. Access for
students based at Partner Organisation is a key criteria used by the University when
evaluating and negotiating access to resources and when developing library services.
2.2 The University does not purchase books or other resources specifically for
collaborative courses. Students on these courses are welcome to use existing University
resources as indicated below.
2.3 All students will be members of The Hive (the University of Worcester’s library) and
will have borrowing and reference rights equivalent to those of students based at the
2.4 Students will be provided with a University of Worcester username and password.
This will provide access to the University network, including the wireless network on campus,
computers, software, printers and photocopiers. (Charges apply for printing and copying).
2.5 The University will provide access to eresources for students on collaborative
courses, where this is allowed under licence agreements. The University reserves the right
to restrict access to some resources with limited access rights.
2.6 The University is not responsible for any interruptions to online services for reasons
which are beyond the University’s control.
2.7 Resource Lists, the University’s online reading list service should be used for
collaborative courses. It is the Course Team’s responsibility to maintain and develop the
online reading lists. Materials held by the University may be digitised and added to Resource
Lists, within licence limits.
2.8 The University will provide a postal loan service for books and journals held in The
Hive and will provide access to the interlibrary request service. (Charges may apply for some
2.9 Support and advice in finding information and using University of Worcester library
resources will be provided, for students and staff, by the University’s Academic Liaison
Librarians and the askalibrarian enquiry service. Inductions and information literacy
workshops can be arranged with University library staff. These sessions will be delivered at
The Hive where possible. Support may also be delivered online.
2.10 Support in the use of University of Worcester’s ICT service is available to students
via the ICT Service Desk. Students can access the Software Store to purchase discounted
2.11 Students will have access to Blackboard and other learning technologies e.g.
Pebblepad. Support for staff in the use of these technologies will be provided by the
Learning and Teaching Technology Unit.
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2.12 Partner Organisation staff working with University of Worcester students will have the
same borrowing rights as students. They will also be provided with a University of Worcester
username and password and will have access to the online services and resources listed
above. Access to eresources may be more limited than for students due to licence
2.13 The University will endeavour to gather feedback from students on collaborative
courses when developing services.
3. Further information
Library Services: www.worc.ac.uk/library
ICT Service Desk: https://servicedesk.worc.ac.uk/ 01905 857500
Learning and Teaching Technology Unit: www.worc.ac.uk/elearning/
The Hive: http://www.thehiveworcester.org/ 01905 822866