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Operational Support Assistant - Open to current University of Worcester students only

Over the summer period, the Facilities department will be welcoming a high number of conference guests to the University.

These bookings will vary from International Summer School’s visiting Worcester to groups booking Conference Events using the University’s facilities. This increase in demand creates a number of opportunities for Students who are looking to gain work experience, becoming part of an additional summer team which plays a key role in supporting the smooth running of the university and contributing in a number of areas of operational support.
Areas of operational support that students may be required to work within are listed below (ref: Main Duties).

This role will require the post holders to be highly motivated and flexible when meeting the business needs across 7 days a week.

This type of paid work is an ideal way for students to enhance their CV. Training and support is provided where appropriate.

Evening & weekend work will be required and some activities may require an appropriate level of physical fitness.

Closing date: Tuesday 10 Apr 2018

Reference number: STU1806 - 3568

Job details

Job details

£8.27 per hour (plus £1.16 an hour holiday pay) Department: Facilities
Up to 37 hours per week (part time may be considered)
Temporary appointment until September 2018
Responsible to
Relevant manager within Facilities department
Responsible for
Interview date
To be confirmed


For more information about the department visit the Facilities website.



The Facilities Department covers a wide range of services within University of Worcester, including Accommodation, Security, Cleaning, Estates, Campus Services, Grounds, Reception, Commercial bookings and Catering.

The university has various sites around Worcester which include St Johns, Battenhall, Stephenson Terrace, Grove Farm, City Centre, University Arena & Riverside and The Garage. Applicants may be required to work on any of these sites.

Main duties

Main duties

1. Halls Assistant – maintaining high standards of cleanliness across the campus and assisting with room inspections

2. Campus Services – carrying out deliveries, setting up rooms and equipment

3. Grounds – tidying and maintaining the grounds at any of the above sites

4. Estates – general support to keep the campus working smoothly.

*Maintain personal and professional development to meet the changing demands of the job; participate in appropriate training activities and encourage and support staff in their development and training.

*Take steps to ensure and enhance personal health, safety and well being and that of other staff and students.

*Carry out these duties in a manner that promotes equality of opportunity and supports diversity and inclusion, and takes into account the University's commitment to environmentally sustainable ways of working.

Person specification

Person specification

Please provide evidence of how you meet each of the essential criteria.

Essential Criteria

1. Must be trustworthy, maintaining confidentiality at all times in respect of University matters and to prevent disclosure of confidential and sensitive information.

2. Excellent interpersonal skills, including the ability to deal with a wide range of people in a friendly, tactful and sensitive manner

3. A customer service orientated approach

4. Ability to be flexible to the changing demands of the post.

5. Ability to work as part of a team, with willingness to assist colleagues and a flexible approach.

6. A good track record of being punctual and reliable

7. Ability to work carefully and accurately, paying attention to detail

8. Ability to work some evenings and/or weekends. 

Applications from Non EEA Workers:
Prospective applicants are advised to ensure that they are eligible to work in the UK without restriction.

Prospective applicants in points-based system immigration routes should assess their circumstances against the published criteria, which are set out on the GOV.UK website at .

Visit  for more information on how you can use a qualification from outside the UK to meet the requirements of the immigration rules.

Unspent convictions, cautions and bind-overs
The University is strongly committed to the fair treatment of its staff and potential staff, regardless of race, gender, religion, sexual orientation, responsibility for dependants, age, physical/mental disability or offending background.

In line with the University's policy on the Recruitment of People with a Criminal Record, shortlisted candidates are required to provide information of any unspent convictions, cautions and bind-overs. Applicants are advised to seek independent advice if there is any doubt about the status of a previous conviction, caution or bind-over. Disclosures will only be considered at the point when an offer of employment is made. The existence of a criminal record will not in itself prevent you from gaining employment.

This is a description of the job as it is presently constituted. This job description is intended to enable a flexible approach to be offered working across the University as required. It is subject to review and amendment in the light of changing needs of the University and to provide appropriate development opportunities. Members of staff are expected to participate fully in discussions about changing requirements and it is the University's aim to reach agreement to reasonable change. If agreement is not possible, it reserves the right to require changes to the job description after consultation with the individual concerned.


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