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Student Voice Assistant (Worcester Students Union)

To provide support and assistance across the Studentsí Unionís representation and democracy functions.

To assist in the Unionís drive to ensure effective and robust representation that ensures the student voice is heard across the University. To help increase student engagement in our democratic processes and ensure that our systems and procedures are appropriate to our membership.†

Are you a professional and engaging person? Is it in your nature to be positive? Do you go the extra mile and do an outstanding job? Are you willing to put our students at the centre of everything you do? If yes then you are already living our values.†

Worcester Studentsí Union (WSU) represents around 10,000 students, studying across Worcester and at the Universityís partner institutions. To do this, we need to be able to involve, listen to and act upon the views and opinions of our members. We have a fun and hard-working team who strive to make a difference for our students.†

WSU is a charitable organisation with the goal of representing and supporting students, studying at the University of Worcester, to develop and achieve. We are looking for someone who is extremely well organised and focused on completing tasks to support our work to develop a robust academic representation scheme and democratic processes that actively engage our members in the running of their Union.†

You will work closely with our Student Engagement Manger to motivate, train and support our students to seek feedback from their peers, achieve positive change for their course, get involved in the Union, vote in our elections and develop new skills.†

You will have strong administration and presentation skills with an eye for detail and be committed to providing a high quality experience for our students.

This role is employed by Worcester Students' Union. CV's WILL NOT BE ACCEPTED, only a completed Worcester Students Union application form will be considered.

Closing date: Wednesday 23 Aug 2017

Reference number: Advertising on behalf of the Worcester Students' Union

Job details

Job details

Point 13-17 (£17,584 - £19,270)
37 per week
Responsible to
Student Engagement Manager
Responsible for
Interview date
5 September 2017



Main duties

Main duties


1. To work with Institute Reps and our volunteer Student Academic Representatives (StARs) to ensure they have regular support and dialogue with the Union.†

2. To support the Student Engagement Manager (SEM) to ensure that StARs are able to demonstrate positive change for their peers, involving them in relevant campaigns.†

3. To assist the Union in redeveloping the StARs system through research and analysis, and supporting the production of associated reports.†

4. To work with Union and University staff to administer the Unionís involvement in the recruitment and election of StARs and Institute Reps.†

5. To monitor the database of StARs and work with University colleagues to ensure that active reps are aligned to every course.†

6. To facilitate the means for StARs to network with each other throughout the year.†

7. To support and assist the Vice President Education in ensuring regular and effective 3-way communication with StARs, Institute Reps and the Union.

8. To support the SEM to develop and deliver effective training and personal development opportunities to Academic Reps, including an annual Rep Conference.†

9. To support the organisation of regular StARsí Forums and Institute Rep meetings, attended by senior University staff.†

10. To maintain and update content within the Representation sections of the Unionís website, producing regular updates, briefings, reports and newsletters.†

11. To maintain the Repsí resources hub, ensuring that information is clear, up-to-date and accessible.†

12. To help promote the positive impact that the StARs system has across the University.†

13. To support the Unionís Academic and Welfare Advisor to monitor trends relating to academic life, identifying problems or issues and highlighting these to Full Time Officers and the SEM to address.†

14. To maintain a good understanding of University processes and procedures, to enable you to support and train StARs and Institute Reps.†

15. To support the Student Engagement Coordinator to develop StARs and Institute Reps by supporting students through the relevant University and/or Studentsí Union accreditation schemes.†


16. To provide administrative and organisational support for Union elections, student council and executive meetings, and student forum, in line with the Unionís governance structures.†

17. To help promote the positive impact that engaging in our democratic processes and procedures has for our members.†

18. To play a key role in the organisation of the annual All Student Meeting, helping to maximise participation and outcomes.†

19. To assist the Union in its reinvigoration of its governance and democratic processes. To provide administrative, research and analytical support throughout the consultation and implementation, and support the production of reports.†

20. To develop a good understanding of the Unionís governance documents, policies, democratic processes and procedures.†

21. To contribute to reports and updates provided to the Unionís Board of Trustees and to the University, including the annual impact report.

22. To support the SEM to develop and deliver training to students involved in our democratic processes including elections candidates and elected representatives.†

23. To maintain and update content within the Elections and Governance sections of the Unionís website.†

24. To support the SEM to administer the Officer Development Plan process for both full and part-time officers and to mentor part-time Officers in their role.†

25. To ensure the accurate recording of data on student involvement within our democratic processes and procedures.†

26. To work with the HR and Administration Coordinator to administer the participation of part-time officers at national and regional conferences and events.†

Operational duties

27. To follow the Unionís financial procedures when purchasing services or goods, working within annually agreed budgets and raising any concerns immediately with your line manager.†

28. To learn from best practice within the wider Studentsí Union sector and help continuously improve our services.†

29. To research wider issues in the Higher Education sector to inform the Senior Management Team and Full-Time Officers.†

General Responsibilities

1. To work within WSUís policies and procedures and be willing to attend meetings, training or conferences, where resources allow and as directed by your line manager.†

2. To prepare for and proactively engage in the performance review process with your line manager.†

3. To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.†

4. To undertake evening and weekend work when required.†

5. To adhere to the Unionís objectives in relation to reducing our environmental impact and energy consumption in the workplace.

Person specification

Person specification

It is important that you demonstrate in your application:† Essential (E) Desirable (D)

Tested by:
Application Form - AF
Interview - I

Qualifications and Knowledge:

Educated to degree level† (E) AF

Understanding of the Higher Education sector and the role of Studentsí Unions††(D) AF/I

Understanding of academic representation schemes††(E)† AF/I

Work Related Experience:

Experience of working or volunteering in a democratic or charity environment††(E)† AF/I

Experience in administration and working in an office environment†(E)† AF/I

Experience of supervising students or volunteers (E) AF/I

Experience of training or supporting others†(E)† AF/I

Experience of research and data production/analysis††(D) AF/I

Experience of producing campaigns††(D) AF/I

Experience of liaising with external bodies or partners†(E)† AF/I

Experience of organising events††(D) AF/I

Experience of providing high quality reports†(E) AF/I

Skills and Abilities:
Excellent oral and written communication skills†(E)† AF/I

Ability to effectively manage a varied and demanding workload whilst meeting deadlines†(E)† AF/I

Ability to collaborate and establish good working relationships with a wide range of individuals†(E)† AF/I

Ability to demonstrate initiative and creativity and work without close supervision†(E)† AF/I

Excellent IT/Computer literacy skills†††(E)† AF

Personal Qualities:

Approachable, positive and empathetic†(E)† AF/I

Flexible and able to adapt to changing priorities††(E)† AF/I

Proactive, motivated and willing to go the extra mile†(E)† AF/I

Willing to work unsociable hours when required†(E)† AF/I

Committed to equality of opportunity and the democratic structure of the Union†(E)† AF/I†

Tested by = method by which you will be asked to demonstrate you possess this quality or attribute

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