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Senior Library Services Advisor - Inter Library Requests

This is a demanding but exciting role based at The Hive, a joint venture between Worcestershire County Council and the University of Worcester and the UK’s first joint public and academic library facility

The post sits within the Acquisitions and Reading Resources Team, which is part of Library Services, and reports to the Acquisitions and Reading Resources Team Manager. Library Services aim to provide excellent library services, facilities, resources, training and advice to all members of the University on and off campus, as well as members of the community who use The Hive. The Acquisitions and Reading Resources Team oversees the purchase of, and ensures access to, all reading resources for students and staff, through management of resource (reading) lists and the Inter Library Request and Digitisation services.

The primary focus of the role will be:

 • To work alongside a job-share partner ensuring that Inter Library Requests are responded to as quickly as possible and to ensure that the service is developed in-line with national developments.

 • To provide additional support for Reading Resources, primarily involving the sourcing of accessible formats for students with additional needs and working with Talis Aspire

 Resource Lists.

 The post will suit an organised, confident individual who enjoys challenges and has a real interest in providing excellent customer service in the context of a back of house role. They will need to be able to take change in their stride, as we continue to adapt to multi-site working within a radical new service model and adopt new technologies and processes.

The post holder will recognise the importance of the Inter Library Request Service within Library Services and the wider University environment.

Familiarity with academic or scholarly works and the bibliographical data relating to citations for books, journals and other academic materials would be advantageous.

Training in all in-house systems and procedures will be provided.

The post holder should be aware that the role will involve some physical elements such as handling books.

Closing date: Thursday 16 Nov 2017

Reference number: ILS1707 - 3453

Job details

Job details

Band 4, £18,776 to £20,989 pa, with opportunity to progress to £22,214 pa (pro rata for part time hours)
Part time (0.5fte / 18.5 hours a week) ideally Monday to Wednesday, as part of an existing job-share
November 2017 or as soon as possible
Responsible to
Acquisitions & Reading Resources Team Manager
Interview date
To be confirmed




The University has set out a set of values within its strategic plan that describe the culture and ethos of the organisation.

These values are:

Intellectual openness
Desire to learn
Best practice
Equality of opportunity, inclusion and diversity
Working with partners and the community
Social responsibility
Continuous professional development and the evaluation of practice

These values underpin the expectations, or standards, that the University has of its staff. This means that all employed within the organisation will be expected to:

Make a high quality professional contribution

Have an appreciation of the culture of the organisation and of the role of colleagues in all parts of the University

Act with integrity, honesty, fairness and without discrimination

Be explicit and straightforward in their dealings with colleagues, students and other clients

Be committed to their own personal and others’ professional development by seeking new knowledge and skills to enhance individual and organisational performance.

In order to make these expectations clearer for each type of role, there are defined ‘professional behaviours’ included in each person specification and the selection process will include opportunities for applicants to demonstrate these behaviours.

Library Services values

 The services from the University and Worcestershire County Council working together in the Hive developed their own values which are in line with those of the University, and are followed by all Library Services staff.

The Hive values are:
• We Welcome
• We Connect
• We Respect
• We Preserve
• We Inspire
• We Innovate

 They are underpinned by a commitment to Professionalism.

Main duties

Main duties

1.Working with a job-share partner to ensure Inter Library Requests from university and public library members are responded to and handled according to service standards.

2. Bibliographical checking (in-house) and ordering of Inter Library Requests using the services of the British Library and a range of other suppliers.

3. Dealing with replies, re-applies, chasers, renewals, processing and returning of loans.

4. Supplying items to other libraries.

5. Answering enquiries from and liaising with students, and academic and library colleagues.

6. Developing the scope and efficiency of the service through developments in online delivery.

7. Maintaining and updating Inter Library Request webpages.

8. Maintenance of borrower records and expenditure.

9. Advising team leader on expenditure and providing other reporting data as required, including the creation, organisation and updating of data on spreadsheets and database applications.

10. Providing support for Reading Resources as required, including sourcing accessible formats for students with additional needs and work with Talis Aspire Resource Lists.

11. Providing in-person and email second-line informational enquiry support to all users of the Hive via the askalibrarian service.

12. Any other appropriate duties as specified by the Line Manager.

*Maintain personal and professional development to meet the changing demands of the job; participate in appropriate training activities, and encourage and support other staff members in their development and training.

*Take steps to ensure and enhance personal health, safety and well-being and that of others.

*Carry out these duties in a manner that promotes equality of opportunity and supports diversity and inclusion, and takes into account the University’s commitment to environmentally sustainable ways of working.

*Maintain personal and professional development to meet the changing demands of the job; participate in appropriate training activities and encourage and support staff in their development and training.

*Take steps to ensure and enhance personal health, safety and well being and that of other staff and students.

*Carry out these duties in a manner that promotes equality of opportunity and supports diversity and inclusion, and takes into account the University's commitment to environmentally sustainable ways of working.



Person specification

Person specification

Person Specification

Please provide evidence of how you meet each of the essential criteria.

Essential Criteria

1. Organised and comfortable working within a set of procedures in a systematic fashion and according to set deadlines.

2. Comfortable working alongside job-share partner to discuss, organise and prioritise day-to-day tasks.

3. Comfortable working on own and able to take own initiative to resolve higher-level enquiries, showing good judgment as to when to refer on queries or seek advice.

4. Excellent communications skills – must be able to speak to a wide range of people, including students, academics and other libraries, with courtesy and tact, in person, via email and on the telephone.

5. Able to work flexibly, adapt and react positively to changes and challenges, as well as contribute to reviewing and improving systems and workflows.

6. Able to work well as part of a team, for instance, contributing ideas, sharing work and providing cover for other team members when required.

7. IT literate, with a familiarity with Microsoft windows based applications, including spreadsheets and database applications and a willingness to engage with new online systems.

8. Good research skills, with the ability to think creatively to track down hard-to-find material.

9. Commitment to providing a high quality customer service, alongside diplomacy and the ability to handle challenging customer conversations.

Desirable Criteria

1. Experience in a library, or similar customer service or education environment.

2. Familiarity with academic/scholarly materials and the differences between citations for books, journals and other sources of information.

Applications from Non EEA Workers:

Prospective applicants are advised to ensure that they are eligible to work in the UK without restriction.

Prospective applicants in points-based system immigration routes should assess their circumstances against the published criteria, which are set out on the GOV.UK website at

Visit for more information on how you can use a qualification from outside the UK to meet the requirements of the immigration rules.

Unspent convictions, cautions and bind-overs

The University is strongly committed to the fair treatment of its staff and potential staff, regardless of race, gender, religion, sexual orientation, responsibility for dependants, age, physical/mental disability or offending background.

In line with the University's policy on the Recruitment of People with a Criminal Record, shortlisted candidates are required to provide information of any unspent convictions, cautions and bind-overs. Applicants are advised to seek independent advice if there is any doubt about the status of a previous conviction, caution or bind-over. Disclosures will only be considered at the point when an offer of employment is made. The existence of a criminal record will not in itself prevent you from gaining employment.

This is a description of the job as it is presently constituted. This job description is intended to enable a flexible approach to be offered working across the University as required. It is subject to review and amendment in the light of changing needs of the University and to provide appropriate development opportunities. Members of staff are expected to participate fully in discussions about changing requirements and it is the University's aim to reach agreement to reasonable change. If agreement is not possible, it reserves the right to require changes to the job description after consultation with the individual concerned.



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