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Hospitality Assistant - Accommodation

The successful applicant will have experience of clerical and/or administrative work and dealing successfully with customers face to face or on the phone.

You will be able to provide a welcoming, courteous and helpful response to internal and external customers. Although based at the University you will be required to make visits across all University accommodation and University managed accommodation in the Worcester area



Closing date: Tuesday 14 Nov 2017

Reference number: FM1713-3451

Job details

Job details

Band 3: £16,289 - £17,898 per year, with opportunity to progress to £19,486
Full time, 37 hours per week, flexi time available
As soon as possible
Responsible to
Team Leader Accommodation & Head of Hospitality
Interview date
To be confirmed


For more information about the department visit the Facilities website.




The Facilities Department encompasses a wide range of services within the University of Worcester, including; Accommodation, Venue Hire, Catering, Estates, Maintenance, Reception and Campus Services (Security, Cleaning and Grounds).



Main duties

Main duties

1. To act as first point of contact for Accommodation enquires, via phone, email & face-to-face

2. To assist in the management of University Managed Accommodation including the completion of regular inspections of University Managed Accommodation

3. To monitor the behaviour of students within University Managed Accommodation and assist the Student Behaviour Review Board (SBRB) with all administration relating to discipline

4. To liaise with landlords with regard to University Managed Accommodation

5. To offer pastoral care to students living in University Managed Accommodation and assist with firstpoint appointments

6. To control and monitor the issue of keys and ensure this information is accurately recorded.

7. To assist with the stock control of University merchandise, furniture & white goods

8. To assist with the ordering of University merchandise, furniture & white goods

9. To assist and develop University branded merchandise, whilst exploring other commercial opportunities linked to merchandise

10. To keep existing systems up to date

11. To assist in the handling of complaints relating to accommodation/venue hire

12. To assist with enquiries from potential applicants/clients/visitors and to assist with Open day events

 *Maintain personal and professional development to meet the changing demands of the job; participate in appropriate training activities and encourage and support staff in their development and training.

 *Take steps to ensure and enhance personal health, safety and well being and that of other staff and students.

 *Carry out these duties in a manner that promotes equality of opportunity and supports diversity and inclusion, and takes into account the University's commitment to environmentally sustainable ways of working.



Person specification

Person specification

Please provide evidence of how you meet each of the essential criteria

Essential Criteria

1. Ability to carry out a variety of accommodation checks in a methodical and accurate manner.

2. Experience of offering one to one advice and support to customers

3. Experience of stock control

4. The ability to provide a professional, welcoming, courteous and helpful response to internal and external customers

5. Proficiency in Microsoft Office; including Word, Excel, and Outlook

6. Good planning and organisational skills with the ability to prioritise workload in times of pressure, to meet deadlines and agreed priorities

7. Effective interpersonal skills including tact and sensitivity

8. Ability to be flexible and adaptable, and to be a good team player

Desirable Criteria

 1. Experience of working within a customer service environment

 2. Experience of working within a University accommodation department or similar

 3. Experience of designing and managing merchandise

 4. Ability to drive, holding a full UK driving license


Applications from Non EEA Workers:

Prospective applicants are advised to ensure that they are eligible to work in the UK without restriction.

Prospective applicants in points-based system immigration routes should assess their circumstances against the published criteria, which are set out on the GOV.UK website at

Visit  for more information on how you can use a qualification from outside the UK to meet the requirements of the immigration rules.


Unspent convictions, cautions and bind-overs

The University is strongly committed to the fair treatment of its staff and potential staff, regardless of race, gender, religion, sexual orientation, responsibility for dependants, age, physical/mental disability or offending background.

In line with the University's policy on the Recruitment of People with a Criminal Record, shortlisted candidates are required to provide information of any unspent convictions, cautions and bind-overs. Applicants are advised to seek independent advice if there is any doubt about the status of a previous conviction, caution or bind-over. Disclosures will only be considered at the point when an offer of employment is made. The existence of a criminal record will not in itself prevent you from gaining employment.

 This is a description of the job as it is presently constituted. This job description is intended to enable a flexible approach to be offered working across the University as required. It is subject to review and amendment in the light of changing needs of the University and to provide appropriate development opportunities. Members of staff are expected to participate fully in discussions about changing requirements and it is the University's aim to reach agreement to reasonable change. If agreement is not possible, it reserves the right to require changes to the job description after consultation with the individual concerned.



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