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Administrator (McClelland Centre) - Open to current University of Worcester students only

The University of Worcester’s McClelland Centre has a contract to deliver fitness assessments for the Herefordshire, Shropshire and Worcestershire Fire Services.

The main focus of this post will be to book appointments, update the database and invoice McClelland centre users. In order to carry out the duties it is important to maintain effective liaison with the McClelland Centre manager, the Exercise Physiologist and three Fire & Rescue Services. Interacting effectively with all levels of staff, students, key partners, other external organisations and members of the public are key to this post.

Customer care is paramount within the centre. You will be expected to be courteous and professional at all times to a wide range of clients with differing needs. You will be working in a busy environment and, therefore, high levels of competence in prioritising, co-ordinating, communicating, decision-making and patience are essential attributes for the post-holder as well as maintaining confidentiality.

In the supporting statement of your application form please give evidence to demonstrate how you meet the essential criteria listed in the person specification; you are advised to address each item on the person specification in turn and give specific examples of activities you have undertaken.

Closing date: Sunday 18 Feb 2018

Reference number: STU1803 - 3524

Job details

Job details

£8.27 per hour, plus holiday pay of £1.16 an hour holiday pay
up to 10 hours per week
One year until February 2019
Responsible to
McClelland Centre Operations Manager
Responsible for
Interview date

Institute of Health and Society

Explore the Institute of Health and Society

“The University is a leading innovator in the fields of health and social care”
Dr Jan Quallington, Head of Institute



The McClelland Health and Wellbeing consists of a set of 6 clinic rooms, a fitness suite and a seminar room within the Charles Hastings Building on the City Centre site. It has been developed as a Wellbeing Centre for staff, students and the general public which offers the opportunity for students of the University to undertake valuable work related learning and research under the supervision of University staff.
In addition, there are clinics for Nutritional Therapy, Physiotherapy and Occupational Therapy students. All students work under the supervision of qualified practitioners.

The Institute has an excellent track record in quality delivery of professional courses and promotes effective working partnerships with NHS Trusts and other health and social care providers within Herefordshire and Worcestershire.



Main duties

Main duties

1. To provide a central point of contact for the McClelland Centre Health and Wellbeing clinics and projects for staff, students, assessors and members of the general public in relation to enquiries and appointments. This may take the form of personal callers, telephone or e-mail enquiries.

2. To keep databases updated, send accurate and timely reports on outcomes to the relevant Fire service HR Department.

3. To oversee the administration of diaries, appointments, student assessments, payment for appointments and financial records.

4. To co-ordinate external clinic bookings within the McClelland centre including the creation, maintenance and revision of service level agreements.

5. To play an active part in the marketing of the McClelland Centre as a whole, including attending exhibitions, producing and distributing leaflets and other publicity material as required.

6. To ensure high standards of health and safety operate at all times and carry out all duties having due regard for the health and safety of yourself and others, in accordance with the University Health & Safety Policy.

7. To work as part of the McClelland staff team, assisting colleagues during busy periods, sickness or holiday leave on any duties required. This may include periodically undertaking reasonable additional duties commensurate with the grade of the post.

*Maintain personal and professional development to meet the changing demands of the job; participate in appropriate training activities and encourage and support staff in their development and training.

*Take steps to ensure and enhance personal health, safety and well being and that of other staff and students.

*Carry out these duties in a manner that promotes equality of opportunity and supports diversity and inclusion, and takes into account the University's commitment to environmentally sustainable ways of working.


Person specification

Person specification

Please provide evidence of how you meet each of the essential criteria.

Essential Criteria

1. To be a University of Worcester student currently studying for a degree that has study elements of marketing, basic financial reporting, report writing and ICT skills.

2. Ability to work autonomously and as part of a team.

3. Ability to communicate confidently and clearly with a wide range of people both orally and in writing

4. IT skills, able to demonstrate a good working knowledge of Microsoft Word, Excel and PowerPoint. 


Desirable Criteria

1. Competence in basic database maintenance

2. Previous experience working in administration.

3. Able to act as an ambassador for the University of Worcester in all communications.

Applications from Non EEA Workers:
Prospective applicants are advised to ensure that they are eligible to work in the UK without restriction.

Prospective applicants in points-based system immigration routes should assess their circumstances against the published criteria, which are set out on the GOV.UK website at .

Visit  for more information on how you can use a qualification from outside the UK to meet the requirements of the immigration rules.

Unspent convictions, cautions and bind-overs
The University is strongly committed to the fair treatment of its staff and potential staff, regardless of race, gender, religion, sexual orientation, responsibility for dependants, age, physical/mental disability or offending background.

In line with the University's policy on the Recruitment of People with a Criminal Record, shortlisted candidates are required to provide information of any unspent convictions, cautions and bind-overs. Applicants are advised to seek independent advice if there is any doubt about the status of a previous conviction, caution or bind-over. Disclosures will only be considered at the point when an offer of employment is made. The existence of a criminal record will not in itself prevent you from gaining employment.

This is a description of the job as it is presently constituted. This job description is intended to enable a flexible approach to be offered working across the University as required. It is subject to review and amendment in the light of changing needs of the University and to provide appropriate development opportunities. Members of staff are expected to participate fully in discussions about changing requirements and it is the University's aim to reach agreement to reasonable change. If agreement is not possible, it reserves the right to require changes to the job description after consultation with the individual concerned.


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