A - Z

A
About firstpoint
Academic appeals
Academic Liaison Librarians
Academic Procedures Guide (SU)
Academic tutor
AccessAble Access Guides
Access to Learning Fund
Accommodation
Accommodation keys
Accommodation payments
Accommodation problems
Accommodation team
Advisers
Alumni
Appeals (academic)
Arriving & moving in
Assessment guide (Students' Union)
Assessment prep
Assessment submission

B
Bank details on SOLE
Bank letter
Bikes - loans (Woo Bike) and secure storage
Blackboard
Blog
Booking accommodation for summer
Booking study rooms (Timetabling)
Breakages in accommodation
Break in studies
Building guide
Bullying
Bus travel

C
Campus information
Car parking
Care leavers
Careers & Employability Service
Carers
Centre for Academic English & Skills (formally Language centre)
Certificates (collection)
Certificates (council tax exemption)
Certificates (Disclosure and Barring / DBS)
Changing mode of study (full-time/part-time)
Changing personal details
Changing your accommodation
Changing your course
Changing your modules
Chaplaincy
Choosing modules
Childcare
Christmas wellbeing support
Clashing modules
Classification of degree
Collection of certificates
Collection of keys
Communal living
Complaints
Confirmation of attendance (SFE)
Confirmation of student status
Coronavirus (Covid-19)
Council tax exemption certificate
Counselling
Counselling (STAR appointments)
Counselling and Mental Health Service
Course change request

D
DBS
Degree classifications
Dentists
Documents (official university)
Directions (campus info and maps)
Directions (AccessAble Guides)
Disability advisers
Disability & Dyslexia Service
Disabled Student Allowance (DSA)
Disclosure & Barring Service (DBS) check 
Dissertation extension request
Doctors
Drugs and alcohol support
DSA (Disabled Student Allowance)

E
Emergency Support
Employability
Estranged students
Exams (preparation)
Exams (reasonable adjustments)
Extension request
External sources of support
Extra curricular activities

F
Facilities on campus
Fancy a cuppa event
Feedback (Assessments)
Feedback (firstpoint)
Feeling lonely or homesick
Finance
Financial hardship
Find a room to study
Finding accommodation
Fines
Finishing your course (Leavers Toolkit)
firstpoint (who are firstpoint)
firstpoint blog
 

G
GDPR
Getting assessed for a specific learning difference
Glide (internet in halls)
GPs (doctors)
Graduation
Guidance for transgender students
Guide to academic procedures
Guide for parents
Guide for partner students
Guide for staff
Guide for understanding assessment

H
Harassment
Hardship (experiencing financial hardship)
Hardship fund (Access to Learning)
Health
Hive (library)
Homesickness

I
Internet in halls
ID cards
Improving your academic performance
Independent Study extension request
International student advisers
International students (wellbeing support)
International students (visa enquiries)
IT Service

K
Keep in touch
Keys (accommodation)
Known as name

L
Language Centre (now Centre for Academic English and Skills)
Laptop loans
Laundry
Leave of absence
Leaving your course
Library
Library fines
Loneliness
Lost ID card
Lost keys

M
Maintenance (reporting breakages in accommodation)
Making a change to your course
Making the most of university
Mental health
Mental health practioners
Multi-factor authentication
Mitigating circumstances
Mode of study (changing full-time/part-time)
Module changes
Module clashes
Module information
Money Advice Service
Money and Finances
Moving in
MyDay

N
Name Change
NHS Learning Support Fund

O
Online learning platforms
Opening a student bank account
Out of hours support

P
Parking on campus (permits / pay & display)
PAT (Personal Academic Tutor)
Parents
Partner students
Paying fines
Paying rent to the University
Personal Academic Tutor (PAT)
Personal Details
Personal relationships
Pay & Display
Payment plans
PCSO (Police Community Support Officer)
Placements
Policies
Poster printing 
Postgraduate dissertation extension requests
Prayer Room
Pregnancy
Printing on campus
Privacy notice
Private accommodation
Problems with your accommodation
Procedures (official University)
Programme Advisers

Q
Quiet room

R
Rail cards
Reassessments
Reference requests (for work or future study)
Referencing (for academic writing) 
Registration
Relationships
Replacement documents
Replacement ID cards
Reporting breakages (in accommodation)
Residential Life team
ResNet (Glide)
Rest Room
Retakes
Return to study
Room booking (Timetables)
Room transfers (accommodation)

S
Safety
Secure cycle storage
Security Team
Selecting modules
Settling in
Sexual health
Sexual misconduct reporting
Shared living (communal living)
Social media
SOLE
Speaking with the Accommodation Team
SpLD (Specific Learning Difference)
Staff (guide for University staff)
STAR (support, triage, advice and refer)
Struggling financially
Student ID cards
Student Finance
Student Finance (confirmation of attendance)
Student handbook
Student Services
Student status letters
Student Support & Wellbeing Service
Students' Union
Students' Union Advisers
Study abroad
Study skills
Study spaces
Study spaces (find a room to study)
SU Guide to Academic Procedures
Submitting assessments
Summer accommodation
Support for wellbeing concerns
Suspend or withdraw from studies

T
Taking a break from your studies
Taught courses regulatory framework
Tax (council tax exemption)
Timetables
Toolkit for Success
Transcripts (Interim)
Transcripts (Replacement)
Transgender students (PDF guide)
Train discounted travel (rail card)
Travel and Transport
Tuition fee
Turnitin
TV License
Twitter

U
Understanding assessments and feedback (pdf guide)
University documents
University facilities
University Mile
University policies
University procedures
University security
University student handbook
Updating bank details on SOLE
Updating personal details

V
Virtual Learning Environments (VLE)
Visa enquiries


W
Wellbeing Advisers
Wellbeing Support
Wellbeing support (international students)
Wellness (Health)
Who are firstpoint
Who can help?
Wi-fi on campus
Withdraw from study
Woo Bikes
Worcester Award
Writers in Residence